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What to do when we are closed

Out of Hours Emergencies

Call 111 when it's less urgent than 999

In the event of a medical emergency outside normal surgery hours, please ring the surgery and you will be given full details of what procedures to follow. The Out Of Hours service is provided by Seldoc which is a service outside normal hours where a doctor is always available for you to seek advice or arrange a visit if that becomes necessary.

You can also call the Out of Hours Hub in the evenings and on Saturdays and Sundays on 0333 332 6570.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

NHS 111 BSL

The NHS 111 service is available for deaf people to contact 111 medical staff. Fully qualified and experienced interpreters. This is for use when:

  • You need help quickly, but it is NOT an emergency;
  • You think you might need to go to A&E but are not in imminent danger
  • You don’t know who to contact, or your GP is not available;
  • You need health information or advice on what to do next.

How To Make Contact

Go to Interpreter Now – NHS 111. Click on Connect – a BSL interpreter will appear on your screen.

Making contact in BSL is easy. You can do it from any computer, and almost all tablets and mobile phones.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Further guidance & help