Total Triage Feedback Report 2025
Introduction
The purpose of this report is to summarize feedback received from users of the Total Triage system, to assess their experiences and gather insights for improvements. The feedback was collected from a total of 50 respondents.
Demographic Information
- Age Range: The respondents’ age distribution was as follows:
- 16-24: 9
- 25-34: 11
- 35-44: 6
- 45-54: 11
- 55-64: 7
- 65+: 6
- Gender:
- Male: 21
- Female: 27
- Other/Prefer not to say: 2
- Frequency of Use:
- 1st time: 8
- Occasionally: 33
- Regularly: 9
- Location:
- Urban: 25
- Suburban: 25
- Rural: Not reported
- Internet Access:
- Yes: 40
- No: 10
Experience with Total Triage System
- Ease of Access:
- 18 users found it “Very Easy,” while 3 reported difficulties accessing the system.
- Clarity of Instructions:
- 44 users found the instructions clear and easy to understand.
- Response Time:
- 16 users reported a “Very Fast” response time, with only 1 person finding it “Very Slow.”
- Communication of Next Steps:
- 23 users felt communication was “Very Well” done, with only 1 person rating it as “Very Poorly.”
Quality of Service
- Satisfaction with Advice:
- 21 users were “Very Satisfied,” while only 7 were unsatisfied.
- Outcome:
- 39 users found the triage system resolved their issue, with 8 stating it was “Partially” resolved.
- Staff Interaction:
- 22 users rated their interaction as “Very Positive.”
Impact on Care
- Convenience:
- 20 users found the system “Much More Convenient” compared to traditional methods.
- Effect on Health:
- 17 users strongly agreed that the triage system positively impacted their healthcare.
Suggestions for Improvement
Key themes for improvement included:
- Better acknowledgment of patient preferences (e.g., preference for doctors over nurse practitioners).
- Improvement in appointment scheduling and providing more doctors.
- Some users requested the ability to make multiple requests at once.
Additional Comments
- Several users suggested that appointments be easier to book via phone, and others noted dissatisfaction with seeing nurses for specific conditions.
Overall Satisfaction
- The overall satisfaction ratings ranged from 1 to 10, with a peak at 10 (17 users). Most respondents rated the service highly, but a few expressed dissatisfactions.
Conclusion
The feedback indicates general satisfaction with the Total Triage system, especially in terms of ease of access and clarity. However, improvements are needed in areas such as response time, system functionality, and service availability.
April 2024 Total Triage Survey
Introduction: The survey was conducted to assess patient feedback on the Total Triage system which we started using in April 2024.. The goal was to evaluate the patients’ experiences, the impact on their healthcare, and gather suggestions for improvement. A total of 15 completed feedback forms were collected during a questionnaire sent out in May 2024.
Survey Questions:
1. Patient details
2. Experience with Total Triage
3. Quality of services provided.
4. Impact on care
5. Suggestions for improvement
Methodology: The survey was distributed to patients using the Total Triage system, and 15 forms were completed in total. Respondents provided feedback on various aspects of the triage process.
Survey Results:
1. Experience with Total Triage:
· 10 patients reported that the Total Triage system was very easy to use.
· 3 patients found it easy to use.
· 1 patient felt neutral about the system.
· 1 patient found it difficult to use.
2. Quality of Services: (The feedback regarding the quality of services would be summarized here if available. If not, mention that no direct feedback was provided for this question or reference general feedback if applicable.)
3. Impact on Care:
· 8 patients indicated that the Total Triage system had a positive impact on their healthcare.
· 3 patients agreed that it had a positive impact.
4. Suggestions for Improvement:
· Several patients suggested that the triage service should be available during core hours and that a cap should not be applied after 12pm. This was the primary recommendation for improvement.
Overall Feedback:
· Positive Feedback: 80% of the feedback received was positive regarding the Total Triage system, with most patients finding the system easy to use and perceiving a positive impact on their healthcare.
Conclusion: The survey indicates that the majority of patients had a positive experience with the Total Triage system. While most patients found it easy to use, there is some room for improvement, especially regarding the system’s availability. Patients’ suggestions for improvement, such as opening the triage service during core hours and removing the cap after 12pm, should be considered for future service enhancements.
Recommendations:
1. Review the possibility of extending the triage service hours to align with core operational hours.
2. Consider removing the cap after 12pm to ensure continuous access for patients.
3. Continue to monitor patient feedback for any further improvements or adjustments needed.